PRIVACY POLICY

1. DATA CONTROLLER

DISTROLUX, S.L. (hereinafter, "Distrolux" or the "Controller") is responsible for the processing of personal data collected through distrolux.online.

Registered office: C/ JOSE GURRUCHAGA 12-4ºG, 48980 SANTURTZI – BIZKAIA (Spain)
CIF: B-83038125
Contact: b2b@distrolux.online

Personal data will be processed in accordance with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018 of 5 December on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), and any other applicable data-protection legislation.

2. DATA WE PROCESS

Depending on how you use the website, Distrolux may process the following categories of personal data:

• Identification and contact data, such as name, email address and telephone number.
• Business and billing information, such as company name, tax identification number/VAT number, billing address and shipping address.
• Account information and order history.
• Information necessary to process payments and prevent fraud, to the extent made available to Distrolux by the applicable payment provider.
• Technical and usage information generated through the website and permitted cookies or similar technologies.
• Information contained in communications sent to Distrolux.

3. PURPOSES AND LEGAL BASES

Personal data may be processed for the following purposes:

• Account registration and management: to create, validate and administer B2B customer accounts and to manage the pre-contractual and contractual relationship.
• Order processing and fulfilment: to process orders, payments, invoices, shipping, returns, claims and customer service requests.
• Legal and tax compliance: to comply with accounting, tax, invoicing and other legal obligations applicable to Distrolux.
• Security and fraud prevention: to protect the website, customer accounts and transactions and to prevent misuse or fraud.
• Commercial communications: to send newsletters and marketing communications where the recipient has consented or where another lawful basis permitted by applicable law applies. Every commercial email will provide an easy way to unsubscribe.
• Website analytics and optional technologies: where required, only after obtaining valid consent through the cookie-management system.

The legal bases for these processing activities may include the performance of a contract or steps taken prior to entering into a contract, compliance with legal obligations, Distrolux's legitimate interests where applicable and balanced against the rights of the data subject, and consent where required.

4. DATA RECIPIENTS AND PROCESSORS

Personal data may be disclosed to public authorities where legally required and may be processed by service providers acting on behalf of Distrolux, including providers of hosting, IT services, payment processing, logistics, accounting, customer communications and email marketing, where necessary for the corresponding service.

Where a service provider processes personal data outside the European Economic Area, Distrolux will apply the safeguards required by applicable data-protection law.

5. RETENTION

Personal data will be retained only for as long as necessary for the purpose for which it was collected and, afterwards, for the periods required to comply with applicable legal, tax, accounting or contractual obligations and to establish, exercise or defend legal claims.

6. YOUR RIGHTS

Data subjects may exercise, where applicable, their rights of access, rectification, erasure, restriction of processing, objection, portability and withdrawal of consent without affecting the lawfulness of processing carried out before withdrawal.

Requests may be sent to b2b@distrolux.online or to DISTROLUX, S.L., C/ JOSE GURRUCHAGA 12-4ºG, 48980 SANTURTZI – BIZKAIA (Spain).

Data subjects also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) where they consider that the processing of their personal data infringes applicable law.

7. MANDATORY INFORMATION

Fields identified as mandatory in registration, billing or checkout forms must be completed where the requested information is necessary to create or validate a B2B account, process an order, issue an invoice or provide the requested service. Optional fields are identified accordingly.

8. ACCURACY AND SECURITY

Customers are responsible for ensuring that the information they provide is accurate and up to date. Distrolux applies appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

LEGAL NOTICE

1. WEBSITE OPERATOR

In accordance with the applicable legislation on information society services and electronic commerce, users are informed that distrolux.online is operated by:

DISTROLUX, S.L.
CIF: B-83038125
Registered office: C/ JOSE GURRUCHAGA 12-4ºG, 48980 SANTURTZI – BIZKAIA (Spain) Email: b2b@distrolux.online
Website: distrolux.online

2. PURPOSE AND ACCESS

This Legal Notice governs access to and use of distrolux.online. Access to the website implies acceptance of the terms applicable to its use, without prejudice to the specific contractual conditions governing purchases made through the platform.

3. INTELLECTUAL AND INDUSTRIAL PROPERTY

Unless otherwise indicated, the content made available through distrolux.online, including texts, graphics, photographs, product information, trademarks, logos, designs, software and other materials, is owned by Distrolux or used with the authorisation of the relevant rights holders.

No access to the website shall be understood as granting users any licence or right over such content except as strictly necessary for normal use of the website. Unauthorised reproduction, distribution, transformation, public communication or other exploitation is prohibited except where permitted by law or expressly authorised by the relevant rights holder.

4. WEBSITE CONTENT AND THIRD-PARTY LINKS

Distrolux endeavours to ensure that the information published on distrolux.online is accurate and reasonably up to date. Nevertheless, product availability, prices, descriptions and other information may be updated or corrected where necessary.

The website may contain links to third-party websites. Distrolux does not control those websites and is not responsible for their content, availability, security or privacy practices.

5. TECHNICAL AVAILABILITY

Distrolux does not guarantee uninterrupted availability of the website and may temporarily suspend access for maintenance, security, technical or operational reasons. Nothing in this clause excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

B2B TERMS AND CONDITIONS

1. OBJECT AND SCOPE

These General Terms and Conditions govern the commercial relationship between DISTROLUX, S.L. ("Distrolux") and customers purchasing products through distrolux.online.

Distrolux.online is a wholesale platform intended exclusively for businesses, retailers, self-employed professionals and other professional customers purchasing products for purposes related to their trade, business or professional activity.

By registering for an account or placing an order, the customer declares that it is acting as a business or professional and not as a consumer. Distrolux may request information or documentation reasonably necessary to verify a customer's professional or business status before activating an account or accepting an order.

2. REGISTRATION AND CUSTOMER INFORMATION

Customers must provide complete, accurate and up-to-date company, tax, billing, contact and shipping information. The customer is responsible for notifying Distrolux of any changes.

For EU customers, Distrolux may validate VAT identification numbers through VIES or other appropriate means. A valid VAT number alone does not automatically determine the tax treatment of a transaction; the applicable VAT treatment will depend on all legal requirements relevant to the specific supply.

3. MINIMUM ORDER

The minimum order value on distrolux.online is €300, excluding VAT and shipping costs, unless Distrolux expressly agrees otherwise in writing.

4. ORDER PROCESS AND CONTRACT FORMATION

Before submitting an order, the customer will have the opportunity to review the products selected, quantities, prices, applicable taxes where shown, shipping information and other relevant order details and to correct input errors.

By submitting an order, the customer confirms that the information supplied is correct and accepts these B2B Terms and Conditions.

Any automatic email or on-screen message acknowledging receipt of an order only confirms that Distrolux has received the order and does not by itself constitute final acceptance of the order.

The order will be considered accepted by Distrolux when Distrolux expressly confirms acceptance, issues the corresponding definitive order confirmation or invoice, or begins fulfilment of the order, as applicable to the operational process in use.

Distrolux may reject or cancel an order before acceptance where reasonably necessary, including in cases of incorrect price or stock information, inability to supply the products, suspected fraud, invalid customer information, tax/VAT validation issues or other material errors. If payment has already been collected for an order that is not accepted, the corresponding amount will be refunded.

Distrolux will retain electronic records relating to orders in accordance with applicable legal and business requirements.

If a customer identifies an error in submitted information, the customer should contact b2b@distrolux.online as soon as possible. Changes to shipping information cannot be guaranteed once an order has entered fulfilment or has been handed to the carrier.

5. PRICES AND VAT

Prices displayed on distrolux.online are wholesale prices. Unless expressly stated otherwise, displayed wholesale prices are exclusive of VAT and shipping costs.

The VAT treatment applied to an order will be determined according to the customer's billing location, tax status, destination of the goods and the legal requirements applicable to the transaction.

• Spanish customers: Spanish VAT will be applied where legally required.
• EU business customers: qualifying intra-Community supplies may be exempt from Spanish VAT where the customer provides a valid VAT identification number and all applicable legal requirements for the exemption are met.
• Customers outside the European Union: qualifying exports may be exempt from Spanish VAT where the applicable legal requirements are met and the export is properly documented.

Customers are responsible for providing correct tax information. Distrolux may correct the tax treatment of an order where necessary to comply with applicable law.

6. PAYMENT

Available payment methods will be those displayed during checkout or otherwise agreed with Distrolux. Payments may be processed by third-party payment service providers under their own terms and privacy policies.

Distrolux does not represent that it has no access to payment information except to the extent that this is technically true for the payment method concerned.

7. STOCK, BACKORDERS AND PARTIAL FULFILMENT

Product availability shown on the website may change and does not constitute a guarantee of supply until the order is accepted.

Where part of an order is unavailable, delayed, discontinued or awaiting supply from a manufacturer or distributor, Distrolux may, depending on the circumstances and after communicating with the customer where appropriate:

• reserve or backorder the unavailable units;
• ship the available products separately or as a partial order;
• wait until the order can be completed; or
• cancel the unavailable units and refund any corresponding amount already paid.

8. SHIPPING

Shipping costs are not included in product prices unless expressly stated otherwise. Applicable shipping costs will be shown, calculated or communicated according to destination, weight, volume, carrier and other relevant shipment characteristics.

Delivery dates and transit times are estimates unless Distrolux expressly agrees a binding delivery date in writing. Distrolux will provide shipping or tracking information where available.

The customer is responsible for providing a complete and accurate delivery address and for reasonably monitoring delivery of the shipment.

9. INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES

For shipments outside the European Union, the customer is responsible for import VAT, customs duties, clearance charges and other taxes or fees imposed by the destination country unless Distrolux expressly agrees otherwise in writing.

Where an Incoterm is expressly stated in an order confirmation, commercial invoice or written agreement, that Incoterm will apply in accordance with the version expressly identified in the relevant document.

10. CANCELLATION, RETURNS AND B2B WITHDRAWAL

Because distrolux.online operates exclusively as a B2B wholesale platform, purchases made by customers acting as businesses or professionals are not subject to the statutory consumer right of withdrawal.

A customer may request cancellation before an order has entered fulfilment or been handed to the carrier. Cancellation is only effective once confirmed by Distrolux.

Returns that are not caused by a defect, shipping damage, an incorrect item sent by Distrolux or another breach attributable to Distrolux require prior written authorisation and may be refused unless otherwise agreed.

If Distrolux sends an incorrect product, or if a product arrives damaged or materially defective, the customer must contact b2b@distrolux.online within a reasonable period after delivery and provide the information reasonably requested to assess the claim.

Where the return is attributable to an error by Distrolux or to a product arriving damaged or materially defective, Distrolux will provide the legally and contractually appropriate remedy, which may include replacement, credit or refund, as applicable.

Unless otherwise agreed, return shipping costs for authorised returns not attributable to Distrolux are borne by the customer.

11. CUSTOMER RESPONSIBILITIES

The customer agrees to use the website and services lawfully, to provide accurate information, to maintain the confidentiality of account credentials and not to infringe the rights or legitimate interests of Distrolux or third parties.

12. INTELLECTUAL AND INDUSTRIAL PROPERTY

All intellectual and industrial property rights in content made available through the website belong to Distrolux or to third parties that have authorised its use. No transfer of intellectual or industrial property rights to the customer is implied by access to the website or purchase of products.

13. PERSONAL DATA AND COMMERCIAL COMMUNICATIONS

Personal data will be processed in accordance with the Privacy Policy available on distrolux.online and applicable data-protection law.

Registration for a B2B account does not by itself require the customer to consent to optional marketing communications. Where consent is required, it must be obtained separately and may be withdrawn at any time. Commercial emails will include an easy means of opting out.

14. APPLICABLE LAW AND JURISDICTION

These Terms and Conditions are governed by Spanish law.

For disputes arising out of or in connection with these B2B Terms and Conditions, the parties submit to the courts and tribunals that are competent under applicable law. Any specific choice-of-court clause agreed with a business customer shall apply only to the extent that it is valid and enforceable under the law applicable to the relationship.

15. SEVERABILITY

If any provision of these Terms and Conditions is declared invalid, illegal or unenforceable, that provision will be deemed severed to the extent necessary and the remaining provisions will continue in force.

16. CONTACT

Questions regarding orders, invoices, returns or these Terms and Conditions may be sent to b2b@distrolux.online.

COOKIE POLICY

1. WHAT ARE COOKIES?

Cookies and similar technologies are small files or identifiers that may be stored on or accessed from a user's device when visiting a website. They can be used for strictly necessary functions and, subject to applicable consent requirements, for preferences, analytics or other purposes.

2. TYPES OF COOKIES

Distrolux.online may use:

• Strictly necessary cookies: required for the website, account, security, shopping cart or checkout functions to operate.
• Preference cookies: used to remember choices or settings where applicable.
• Analytics cookies: used to understand website usage and performance where permitted and, where required, after consent.
• Other optional cookies or similar technologies: only where properly disclosed and, where required, after valid consent.

3. CONSENT AND COOKIE SETTINGS

Cookies that are not strictly necessary will not be used before obtaining consent where consent is legally required.

When consent is required, users must be offered clear options to accept and reject optional cookies at the same level and with equivalent visibility. Users must also be able to configure their preferences and withdraw or change consent as easily as it was given.

4. CURRENT COOKIE DETAILS

The cookie settings panel available on distrolux.online should identify the cookies and similar technologies currently in use, including, where applicable, their provider, purpose and duration. This information must be kept consistent with the technologies actually deployed on the website.

5. THIRD-PARTY COOKIES

Where third-party services place or access cookies, the corresponding provider and purpose should be identified in the cookie settings panel or policy. Third-party providers may process information under their own privacy and cookie policies.

6. MANAGING COOKIES THROUGH THE BROWSER

Users can also delete or block cookies using their browser settings. Blocking strictly necessary cookies may prevent some parts of the website from functioning correctly.

7. CONTACT

Questions about the use of cookies on distrolux.online may be sent to b2b@distrolux.online.

SHIPPING & ORDERS POLICY

How are shipping costs calculated?

Shipping costs are not included in the wholesale product price unless expressly stated otherwise. They are calculated or quoted according to destination, shipment weight and volume, carrier and other relevant logistics factors and will be shown or communicated in connection with the order.

How long will my order take to arrive?

Delivery times depend on product availability, order preparation, destination and carrier. Any delivery or transit times shown or communicated are estimates unless Distrolux expressly confirms a binding delivery date in writing.

What happens if part of my order is unavailable?

If one or more products are unavailable, delayed, discontinued or awaiting supply, Distrolux may reserve the missing units, make a partial shipment, wait until the order can be completed, or cancel and refund the unavailable units, depending on the circumstances.

Can orders be shipped outside Spain?

Yes, subject to availability of the relevant shipping service and compliance with applicable legal and customs requirements. For shipments outside the European Union, import VAT, customs duties and clearance charges are normally the responsibility of the customer unless otherwise agreed in writing.

Can I change the shipping address?

Contact b2b@distrolux.online as soon as possible. Address changes cannot be guaranteed after an order has entered fulfilment or has been handed to the carrier, and additional costs caused by an accepted change may be charged to the customer.

What should I do if an order is delayed or does not arrive?

Please contact b2b@distrolux.online with the order number and, where available, the tracking information so that Distrolux can review the shipment with the carrier.

What if an item arrives damaged or incorrect?

Notify b2b@distrolux.online within a reasonable period after delivery and provide the order details and evidence reasonably necessary to assess the issue. Where the problem is attributable to Distrolux or the product arrives damaged or materially defective, Distrolux will provide the appropriate remedy under the applicable B2B terms.

SECURE PAYMENT

Distrolux uses technical and organisational measures designed to protect transactions and communications carried out through distrolux.online.

Available payment methods and, where applicable, the identity of the payment service provider will be displayed during checkout or communicated as part of the order process.

Payment service providers may process payment and fraud-prevention information under their own terms and privacy policies. Distrolux will only describe its access to payment-card or financial information in accordance with the technical operation of the payment method actually used.

For questions concerning payment for an order, contact b2b@distrolux.online.

Distribution

If you have a store in any of these countries and are interested in selling our records, please contact our exclusive distributors:

USA

Forced Exposure
http://www.forcedexposure.com

Australia

Rocket
https://www.rocket.com.au/

Uruguay / South America

Little Butterfly
https://littlebutterflyrecords.com

Japan

Disk Union
https://diskunion.net/

United Kingdom

Shellshock
www.shellshock.co.uk

Germany / Austria / Switzerland

Cargo Records GmbH
https://www.cargo-records.de/

Benelux

Sonic Rendezvous
https://www.sonicrendezvous.com/

Italy

Goodfellas
www.goodfellas.it

France

Injerah
http://injerah.com

Scandinavia

Sound Pollution
https://www.soundpollutiondistribution.se/en/

Greece

Heathen Natives
https://www.heathen-natives.gr/

Spain

Forever Changes
Tel: 915313609

Non-Exclusive Collaborators

We also regularly work with the following collaborators on a non-exclusive basis:

Colombia

La Roma Records Colombia
https://laromarecords.co/

Mexico

La Roma Records Mexico
https://laromarecords.com/

Peru

Muki Records
https://www.facebook.com/MukiRecords/